Questions are the answer

Ben Holliday’s UXBristol talk about ‘Asking Design Questions‘ really resonated with me.

As a consultant, you can often feel like you are supposed to have all of the answers.

I think it’s more about having all of the questions.

Every challenge presents a problem to solve.

You can’t understand the problem without asking good questions.

They are fundamentally important throughout the entire process.

You need to question your brief in order to understand it properly such as…

  • Why are you doing this?
  • Why are you doing this now?
  • What do you think are the reasons behind the problem you are seeing?
  • What is the cost of the problem to the organisation today?

Successful early meetings are grounded on asking questions such as…

  • What problem are you really trying to solve?
  • How will we know if we have succeeded?
  • Who should we involve?
  • What should we know at the end that we do not know today?

Questions, questions, questions.

Our research starts with identifying the big questions that are on our clients minds such as…

  • Why has our conversion rate dropped?
  • Do people understand and value our proposition?
  • What are the most challenging aspects of choosing a university course?
  • Why do people choose our competitors over us?

We explore the business context of our work by interviewing senior stakeholders and asking questions such as…

  • What are you trying to achieve as an organisation?
  • How does this piece of work contribute towards your vision?
  • What is the impact of this problem?
  • What do you want to get from this project?

Questions, questions, questions.

We explore these within our research with people by asking them questions such as…

  • When did you book your last holiday?
  • What are you looking for in a new car?
  • How do you go about choosing a new savings account?
  • How do you find out about planned changes to your local area?

Once we’ve completed our research we’re still asking questions such as…

  • What have we learned?
  • How can we communicate our learnings in the most effective way to the people who need to hear them the most?
  • How can we apply what we have learnt to improve what we are working on?
  • Which problems should we tackle first?

Questions, questions, questions.

When our work comes to an end we’re still asking questions such as…

  • What went well?
  • What would we do differently next time?
  • What have we learned?
  • Which of our initial assumptions and hypotheses proved to be true?

But it’s not just the project team who are asking questions.

Our customers are full of questions that they need answers to before they can complete their everyday tasks such as…

  • Is it good quality?
  • Do I like the look of it?
  • Do I trust them?
  • Can I return it if I don’t like it?

The best products and services second guess (and then answer) the questions of the people who use them.

What’s the most important question you need to answer to improve your own project, career, product or service?

Questions are the answer.

One thought on “Questions are the answer

  1. Nicely put!

    Something I find myself doing on pretty much every project is to work with stakedholders and sponsors to help reframe their assumptions and solutions into questions and hypotheses which we can test through the work.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s