I’ve created a method that enables service owners to evaluate and optimise their services based on the things that matter the most to their service users.
The approach focusses on identifying the qualities that your service must offer in order for it to deliver the best experience for the people who use it.
In this short talk I share the background to the approach, the 100 qualities of great service experiences and a simple 5 step method that you can use to optimise your own service experiences.
James Chudley 